Contact the Immunization Program!
The Immunization Program manages several email accounts to support providers and the public with immunization-related queries. Use this guide to determine who to contact based on the nature of your request:
DPHProviderHelp@phila.gov: Medical provider assistance (Clinic Tools and inventory support, vaccine ordering and returns, reconciliation, staff changes, etc.)
TempCheck@phila.gov: Vaccine storage and handling inquiries (temperature logs, storage units, DDL technical problems, etc.)
Vaxevent@phila.gov: COVID-19 clinic matchmaking (organizations seeking to be matched with providers for COVID-19 vaccine events).
VaxontheGo@phila.gov: Vaccine orders and logistical inquiries (COVID-19 vaccine order status, vaccine transportation, transfer logs, etc.)
Covidproviders@phila.gov: COVID-19 provider enrollment, quality assurance, and vaccine expiration questions.
The following telephone and fax numbers are available for providers as well:
Storage and Handling
VFC & VFAAR
p 215.685.6728 / 215.685.6667
Thank you for keeping Philadelphia safe and healthy!