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Program Updates

Contact the Immunization Program!

Contact the Immunization Program!

The Immunization Program manages several email accounts to support providers and the public with immunization-related queries. Use this guide to determine who to contact based on the nature of your request:

PhilaVax@phila.gov: PhilaVax account support and technical issues (patient update requests, vaccine reporting questions, etc.)

Vaccines@phila.gov: General inquiries.

DPHProviderHelp@phila.gov: Medical provider assistance (Clinic Tools and inventory support, vaccine ordering and returns, reconciliation, staff changes, etc.)

TempCheck@phila.gov: Vaccine storage and handling inquiries (temperature logs, storage units, DDL technical problems, etc.)

Vaxevent@phila.gov: COVID-19 clinic matchmaking (organizations seeking to be matched with providers for COVID-19 vaccine events).

VaxontheGo@phila.gov: Vaccine orders and logistical inquiries (COVID-19 vaccine order status, vaccine transportation, transfer logs, etc.)

Covidproviders@phila.gov: COVID-19 provider enrollment, quality assurance, and vaccine expiration questions.

Prefer calling?

The following telephone and fax numbers are available for providers as well:

Storage and Handling
p
215.685.6777
f 215.238.6948

VFC & VFAAR
p
215.685.6728 / 215.685.6667
f 215.238.6948

Thank you for keeping Philadelphia safe and healthy!

Reminder: Update Patient Contact Information

Help Us Improve the Patient Portal

Dear Providers, 

This is a reminder that the Immunization Program will soon be launching a patient portal where residents can easily access their immunization record, including their COVID-19 immunization record. This record can be used for entry into restaurants, theaters, schools, planes, and more. In order to offer this resource, PhilaVax records need to be up-to-date with each patient’s phone number and email address. Please ensure that the patient information in your electronic health record (EHR), including phone number and email address, is up-to-date when patients seek care at your facility. This information feeds directly into PhilaVax records and will be used by residents to access the patient portal. Without up-to-date information, patients will be unable to access the PhilaVax patient portal.

Thank you for keeping Philadelphia safe and healthy. If you have any questions, please email vaccines@phila.gov.

Action Required: User Re-Enrollment

Action Required: User Re-Enrollment

Dear PhilaVax Users,

PDPH is currently undergoing annual user re-enrollment.

All users must complete the confidentiality agreement for the 2022 calendar year for continued access to PhilaVax. 
All agreements must be completed by February 7, 2022. User accounts without an updated agreement by this date will be rendered inactive until the agreement is completed.

You can find the form at the button below. 

Notice: Upcoming User Re-Enrollment

Notice: Upcoming User Re-Enrollment

Dear PhilaVax Users,

PDPH is currently preparing for annual user re-enrollment. In preparation for this enrollment, no new user accounts will be issued until January 3, 2022.

Users must complete the confidentiality agreement for the 2022 calendar year.

You can find the form at the button below when re-enrollment begins on January 3.